During the Congress-led UPA tenure, this deadline was 60 days. In 2020, the Modi government reduced the time limit to 45 days and then to 30 days in 2022. The government receives more than 30 lakh public complaints on the Central Public Grievance Redressal and Monitoring System (CPGRAMS) every year.

The government directive states, “The 10-step reforms introduced in CPGRAMS have significantly reduced the average resolution time. Keeping this in view, the maximum resolution time suggested by DARPG (Department of Administrative Reforms and Public Grievances) for cases in CPGRAMS has been reduced to 21 days.” According to News18, so far this year, the centre has managed to resolve complaints in just 13 days on average.

Decision taken on the instructions of PM Modi

The new order issued on August 23 states that this decision has been taken following the instructions given by PM Modi during his interaction with secretaries on June 29. The statement said that the new decision has been taken after reviewing the instructions given by the Prime Minister to make the existing processes more responsive, accessible and meaningful to the citizens.

Also Read: GST Update: GST taxpayers should do this work before 1st September, otherwise you will not be able to file GSTR-1

More than one lakh cases were resolved in the Central Secretariat for the 25th consecutive month in July 2024. Officials said that the number of pending complaints in the Central Secretariat has come down to 66,060. Of these, 69 percent of the complaints are pending for less than 30 days.

Other instructions also issued

– The new instructions state that complaints will be redressed under the holistic approach of the government.

– That is, in no case will the complaint be kept pending on the pretext that the officer ‘does not belong to this ministry/department/office’ or any other excuse. If the complaint does not belong to the receiving ministry, then efforts will be made to transfer it to the right officer.

– No complaint will be closed if complete documents are not available. The officer can call the complaining citizen. If needed, additional documents can also be asked for.

Related Articles:- 

6 Rules of Post Office Saving Schemes like Sukanya Samriddhi to PPF changed, will be implemented from October 1

ITR processing delays reasons: Why your tax refunds are stuck? know details here

Bank Holidays September 2024: Banks remain closed for 15 days, check RBI full list of bank holiday

The post Citizens complaints Deadline: Officers will settle people’s complaints within 21 days, new order issued first appeared on Rightsofemployees.com.

The most expected from the budget are job professionals and farmers. Apart from this, the Income Tax Deptt keeps on changing the rules from time to time for the convenience of taxpayers. Now the department has given exemption from income tax on the amount received by the taxpayers for treatment.

Announcement to set up a committee for redressal of complaints

Apart from this, tax exemption has also been given on the amount of assistance received by the Income Tax Department on the death of any family member during Corona. It has also been announced to form local committees for early redressal of any kind of complaints from the department. Apart from this, many types of service and related forms have been digitized by the Income Tax Department for the purpose of promoting digitization and convenience of the people. Now you will not need to go round the office for all kinds of work.

More than 123 forms will be available online

Let us tell you that more than 123 forms will be made available online by the department to ease the work related to income tax. Apart from this, the department has also announced tax exemption on the amount received for treatment during the Corona period in the years 2020 and 2021. In fact, during the Covid period, all the families had received assistance for the treatment of Covid. Till now there was provision of income tax on it. But now there will be relief from this.

Apart from this, SOP has also been issued to provide video conferencing. Grievance portal ‘Samadhan’ has been started to redress the grievances of tax payers.

The post Tax Exemption for Tax Payers: Relief to those who pay income tax, employed will be benefited! first appeared on Rightsofemployees.com.