ITR Refund Stuck? How to Check Status Using PAN Card

An income tax refund happens when you pay too much tax. This usually means your Tax Deducted at Source (TDS) or advance payments exceeded your final tax bill. The Income Tax Department returns this extra amount to your bank.

The refund process starts only after your ITR is successfully e-verified. It typically takes about four to five weeks after you file.

Why Your Refund Is Delayed

If the money hasn’t shown up, simple errors are the most common reason. Here’s the kicker: the Department is also doing much stricter verification this year, especially for high-value claims or complex returns. That causes delays.

Common mistakes that stop your refund:

• Bank details are wrong. Your bank account is not pre-validated.

• The names do not match. The bank account name and your PAN name must be identical.

• Old bank details. You used an incorrect IFSC code or an account that is now inactive or closed.

• Aadhaar link is missing. Your PAN is not linked with your Aadhaar card.

• Mismatched Data. The tax figures in your ITR do not match what the department has on record (like Form 26AS or the Annual Information Statement). This triggers a manual review.

• You forgot to verify. Your ITR was filed but not e-verified within 30 days. The return becomes invalid until you verify it.

Also Read Baal Aadhaar Card: Apply Online, Documents & Biometric Update Guide

How to Track Your Refund

You can check the status in just a few clicks. Use your PAN number for both methods.

Option 1: The E-Filing Portal

1. Go to the official e-filing site: https://www.incometax.gov.in/iec/foportal/

2. Log in using your PAN and password.

3. On the home page, go to e-File → Income Tax Returns → View Filed Returns.

4. You will see a list of your filed returns. Check the status next to the relevant Assessment Year.

Option 2: The TIN-NSDL Portal

1. Go to the direct tracking page: https://tin.tin.nsdl.com/oltas/refund-status-pan.html

2. Enter your PAN and the Assessment Year.

3. The refund status displays instantly.

Understanding the Status Messages

What the portal shows tells you what to do next:

• Submitted and pending for e-verification: You filed it. You still need to verify it.

• Successfully e-verified: Verified. Now the Department must process it.

• Processed: The return completed successfully. Your refund is on the way.

• Defective: Errors were found. You will get a notice (under Section 139(9)) asking you to fix them. Respond fast, or nothing happens.

  Also Read Baal Aadhaar Card: Apply Online, Documents & Biometric Update Guide

• Case transferred to Assessing Officer: The tax system flagged your case. Your local AO is doing a further check. This will take longer.

Also Read Baal Aadhaar Card: Apply Online, Documents & Biometric Update Guide

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This feature allows users to pay income tax through various methods such as net banking, debit card, over-the-counter payment, NEFT/RTGS or payment gateway. Let us also tell you how users can use this feature.

How to use e-pay tax feature

• Visit the official Income Tax e-filing website and click on the e-Pay Tax link available under Quick Links.
• Enter your PAN twice and your Aadhaar-linked mobile number.
• Verify with the 6-digit OTP sent to your mobile phone to proceed.
• Your PAN and name will be displayed in redacted format for confirmation.
• Select the purpose of your payment: Income Tax, Demand Payment, Equalization Levy/STT/CTT, or Fees/Other Payment.
• Select the financial year and the corresponding tax head from the dropdown menu.
  Enter the tax amount you want to pay.
• Select payment mode and your bank.
• Review the preview page once, which includes details such as category, subcategory, financial year and payment method.
• Click Pay Now to complete the transaction.
• This streamlined process helps taxpayers avoid delays and ensures secure, direct payments to the Income Tax Department.

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The Central Board of Direct Taxes (CBDT) is likely to notify ITR forms and launch the e-filing portal in this month itself i.e. April 2025. The last date for filing ITR returns will be July 31, 2025. Last year also the e-filing portal was opened in April itself. After filing the return, now the refund is received within 7 to 20 days.

However, most salaried people start filing ITR only in late May or June. The reason for this is that companies give Form 16 to employees only after May. This form contains details of the total salary and tax deduction (TDS) for the year. The information recorded in it is very useful for filing the correct return. According to the rules, it is mandatory for employers i.e. companies and government departments to issue Form 16 by June 15.

Refund process has become faster

The Income Tax Department has made the refund process much faster. Now usually the refund is transferred to the taxpayers’ account within 7 to 20 days of filing the ITR. To get a quick refund, it is important to verify the ITR on time and ensure that there are no deficiencies in the return. Experts say that taxpayers who file ITR before the deadline of July 31 are more likely to get a refund quickly.

Pre-filled ITR forms

Apart from this, the facility of pre-filled ITR forms is also made available on the portal, which is especially beneficial for salaried and small taxpayers. However, before submitting the ITR form, it is necessary to thoroughly check the information given in it.

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And being a taxpayer, you can also contribute in making new income tax laws. The Central Board of Direct Taxes (CBDT) has sought suggestions from stakeholders regarding income tax rules and related forms. After compiling it, it will be sent to the Select Committee for consideration.

The Central Board of Direct Tax has launched a utility in the e-filing portal to seek suggestions from stakeholders, in which stakeholders can submit their suggestions regarding the new Income Tax Bill under the OTP based validation process. Stakeholders can click on this link given below.

All stakeholders can access this link from 8 March 2025. Stakeholders can give their suggestions regarding the new Income Tax Bill through OTP validation after writing their name and mobile number.

CBDT launches utility on E- filing portal to seek inputs on simplification of the Income Tax Rules and Forms.

Please submit suggestions at:https://t.co/zg8ACiCRTR pic.twitter.com/BBVM4vwJy0

— Income Tax India (@IncomeTaxIndia) March 18, 2025

CBDT said in a statement, efforts are underway to collect suggestions and work on simplification of related income tax rules and various forms in line with the comprehensive review of the Income Tax Act, 1961. The aim of this initiative is to increase clarity, reduce compliance burden and eliminate obsolete rules to make the tax process more accessible for taxpayers and other stakeholders. Apart from this, the aim of streamlining the rules and forms is to simplify tax compliance, improve taxpayer understanding and simplify the process of filing documents, reduce administrative burden and errors and increase transparency and efficiency.

As part of a wide-ranging consultation process, the Committee constituted to review the rules and forms invited suggestions from stakeholders in four categories, including simplification of language and reduction of litigation and compliance burden.

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After filing income tax returns, taxpayers are now waiting for their refund. The income tax department first processes the ITR. If it finds any discrepancy, it can ask questions to the taxpayers. If it does not find any discrepancy in any ITR, it processes it. Its information is sent to the taxpayers via email. The department has started the work of processing the ITR. The information of the ITRs which have been processed has been given to the taxpayers. Many taxpayers have also received refund. Have you received the refund money?

Income tax department is sending message

The Income Tax Department is giving information about refund through SMS. Therefore, you should check your SMS once. If there is no such message, then you should check your email. Then you should check the balance of the bank account. If your refund has not arrived, then you can log in to the e-filing portal of the Income Tax Department and check the status of the refund.

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Check status on e-filing portal

You can log in to the e-filing portal with the help of your IT and password. After that you have to go to the ‘View Return/Forms’ option. After that you have to select ‘Income Tax Return’. To see the status, you have to click on the acknowledgement number. Here you will know whether your return has been processed or not. If you have any issue with the return, then you will also know about it. If it is written here ‘Processed with no demand no refund’, then it means that your return has been processed, but no refund is being made for you.

check bank account details

Many times, refunds are delayed due to incorrect bank account details. Therefore, taxpayers should check whether the bank account details given in the ITR are correct or not. The Income Tax Department sends refund money only to pre-validated bank accounts. Experts say that your refund can also get stuck due to any error in the ITR. If this happens, you can file a revised return under section 139(5) of the Income Tax Act, 1961.

If you have received a notice, respond to it

The Income Tax Department sends notices to some taxpayers. This may contain some questions related to ITR. You need to log in to your email ID and e-filing portal to check whether any income tax notice has been sent to you. If you have been sent a notice, then you have to respond to the notice sent under section 143(1).

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Step by Step Process to Check ITR Refund Status

Step 1- First of all go to the homepage of the e-filing portal. After this click on the status of Income Tax Return (ITR) .

Step 2- After clicking on the income tax return status, a new page will open in front of you. There you will have to enter your Acknowledgment Number and Mobile Number and click on Continue.

Step 3- After this a 6 digit One Time Password (OTP) will come on your mobile number. You have to enter it and click on submit. Please tell that this OTP will be valid only for 15 minutes.

Step 4- On successful completion of the process, the ITR status will be displayed on your screen .

This is how you can check the status without login to the website

Step 1- First of all go to the homepage of the e-filing portal.

Step 2- Click on Income Tax Return (ITR) Status.

Step 3- On the ITR status page, enter your acknowledgment number and valid mobile number and click on continue.

Step 4- On successful completion of the process, the ITR status will be displayed on your screen.

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For the employed people, now is the time to file Income Tax Return. Many times you file ITR online by yourself and for this you have to log on to the e-filing portal of the Income Tax Department. But many times you forget the password or due to some reason your e-filing account is not able to log in. So don’t worry, you can reset it. It’s quite easy.

Password reset can be done in two ways
According to the Income Tax Department, password reset in e-filing account can be done in two ways. One through e-filing OTP and the other through Aadhaar OTP. 

Password reset with e-filing OTP option

• For this, on the home page of the e-filing portal https://www.incometaxindiaefiling.gov.in/, click on Login Forgot Password Reset. Next page will open in front of you. Now enter the User ID (your PAN number) in it. Then enter the captcha and now click on Continue.
• On doing this, select Using e-filing OTP in the drop down box on the next page and now click on Continue. You will be on the next page again. Here you have to check the Registered Email ID and Mobile Number option. By doing this the email id and mobile number will be displayed. Now click on Validate button. 
• On doing this, OTP will come on your mobile number and email id. Here enter both the OTPs and then click on Validate button. As soon as both the OTPs are validated, a box will open in front of you to create a new password. Enter a strong password of your choice and click on submit. Your password will be updated. 

Password reset with aadhar otp option

• You will get the benefit of this facility only when your PAN and Aadhaar are linked. In this also, like the e-filing OTP option, click on Reset in the login on the home page of e-filing. Next page enter User ID (your PAN number). Then enter the captcha and now click on Continue.
• On the next page, select the Using Aadhaar OTP option in the drop down box and click on Continue. On this you will be redirected to a page where you have to confirm your Aadhaar number. Enter the Aadhaar number here and click on Generate Aadhaar OTP. 

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If you are also having trouble in paying tax, then Infosys company has taken a special step. The Income Tax Department on Saturday said taxpayers are facing difficulties in accessing the e-filing portal and software company Infosys Portal is taking necessary steps for the same.

Difficulty in paying tax

The Income Tax Department has written in a tweet that taxpayers are facing difficulty in accessing the e-filing portal of the Income Tax Department. As reported by Infosys, they have noticed some erratic activity on the portal, which is constantly being addressed to deal with it. The department said that Infosys is resolving it on priority basis.

Infosys gave these suggestions

The Income Tax Department has written on Twitter that a problem has come to our notice in the ‘Search’ option of the e-filing website. The Income Tax Department has directed Infosys to investigate the matter. The company has said that it is resolving the matter on priority basis.

Portal completes one year
Finance Ministry officials also said that there is no breach in the data of the portal. Let us inform that Tuesday was the first anniversary of the launch of the new income tax portal.

The new e-filing portal www.incometax.gov.in (www.incometax.gov.in) was launched on 7 June 2021. Initially, taxpayers and professionals faced problems in submitting tax returns and other forms. Due to this, the government had to extend the deadline for taxpayers to file tax returns and other related forms. The responsibility of developing the portal was given to Infosys in 2019.

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