Bengaluru Restaurants Warn of Swiggy, Zomato Boycott After August 15 Over Commission Dispute

Chandani — Thu, 30 Jul 2026 18:05:35 +0000

Restaurant associations have threatened to withdraw from Swiggy and Zomato and launch a citywide shutdown if concerns over commissions, discounts and payment deductions remain unresolved.

Restaurant owners in Bengaluru have warned of a possible boycott of food delivery platforms Swiggy and Zomato, alleging that high commissions, deep discounting and multiple deductions are significantly affecting their profitability.

The restaurant associations have said they may stop using both platforms and even consider a citywide restaurant shutdown after August 15 if their concerns are not addressed through discussions with the companies.

Why are restaurants protesting?

According to restaurant associations, several charges imposed by food delivery platforms are reducing their earnings.

They claim that high commissions, platform-driven discounts and other deductions leave restaurants with a much smaller share of the revenue generated through online orders.

The associations are demanding a more transparent and balanced partnership model between restaurants and food delivery companies.

Key demands of restaurant associations

Restaurant owners have put forward several demands, including:

No discounts should be offered without the restaurant’s consent.
Greater transparency in advertisement charges and payment gateway fees.
Detailed settlement reports for every transaction.
An end to automatic deductions after customer complaints.
Compensation for cancelled orders after food preparation.
Review of one-sided contractual agreements.
Appointment of dedicated relationship managers for restaurant partners.

The associations say these measures would improve trust and ensure a fairer business relationship.

Boycott warning after August 15

Restaurant bodies have urged Swiggy and Zomato to initiate discussions with industry representatives before the deadline.

If no agreement is reached, they have warned that participating restaurants could:

Withdraw from both food delivery platforms.
Launch a coordinated shutdown of restaurants across Bengaluru after August 15.

The associations maintain that their objective is to reach an amicable solution rather than disrupt services.

Industry bodies join the protest

According to P.C. Rao, Honorary President of the Bengaluru Hotel Association, the current commission structure and deductions are causing substantial financial losses for restaurant owners.

He alleged that a restaurant generating ₹1 lakh in sales through a food delivery platform may receive only about ₹40,000 after commissions, discounts and other deductions.

Rao also said that the issue affects customers as well as restaurant operators.

The protest is reportedly being supported by several industry organisations, including:

Bengaluru Hotel Association
Karnataka Hotel Association
National Restaurant and Bar Association

Restaurants seek dialogue

Despite the strong warning, restaurant associations have indicated that they are willing to continue partnering with Swiggy and Zomato if their concerns are addressed.

They have called on both companies to hold discussions and rationalise commissions and deductions before the proposed August 15 deadline.

As of now, neither platform has officially announced any changes in response to the demands.

FAQ

Why are Bengaluru restaurants threatening to boycott Swiggy and Zomato?

Restaurant associations allege that high commissions, deep discounts and multiple deductions are reducing their profits and are seeking a more transparent partnership model.

What are the restaurants demanding?

They want transparent settlement reports, consent-based discounts, compensation for cancelled orders, an end to automatic deductions after customer complaints and fairer contractual terms.

When could the boycott begin?

Restaurant associations have said they may withdraw from Swiggy and Zomato and consider a citywide shutdown after August 15 if no resolution is reached.

Have Swiggy and Zomato responded?

At the time of writing, there has been no official announcement from either company regarding the demands made by the restaurant associations.

Swiggy launched bolt service food delivery in just 10 minutes

Jyoti — Sat, 05 Oct 2024 05:14:28 +0000

Swiggy: Online food delivery app Swiggy has announced the launch of Bolt service. Under this, like grocery, food will also be delivered in just 10 minutes. Swiggy on Friday announced the launch of ‘Bolt’, a service that supplies food and beverages in 10 minutes. Swiggy is going to bring its initial public offering (IPO).

The service is already operational in key locations in six major cities – Hyderabad, Mumbai, Delhi, Pune, Chennai and Bengaluru. It will be rolled out to more districts in the coming weeks. Bolt provides instant food delivery service from select restaurants within a two kilometer radius of the consumer.

These things will be delivered under Bold Service

Swiggy said the service will be rolled out to more regions in the coming weeks. Bolt offers popular dishes like burgers, hot beverages, cold beverages, breakfast items and biryani that require minimal preparation time. Swiggy said it will also focus on ready-to-pack dishes like ice cream, desserts and snacks.

The company said that in particular, delivery partners are not informed about the difference between Bolt and regular orders. This means that they are neither penalized nor incentivized based on delivery time.

Swiggy was launched ten years ago

Rohit Kapoor, CEO, Food Marketplace, Swiggy, said, “Bolt is the next offering in our mission to provide unmatched convenience. Ten years ago, Swiggy revolutionized food delivery by reducing the average wait time to 30 minutes. Now we’re reducing it further.”

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