Through which you can register your complaints sitting at home and also track them using the bot. As the Chatbot has enhanced features like Aadhaar Enrolment/Update Status Check, Aadhaar PVC Card Status Tracking and Enrollment Center Location Information.

UIDAI’s new AI/ML-based chat support is now available for better resident interaction. Now residents can track Aadhaar PVC card status, register and track their complaints.

UIDAI ranked high among all Group A ministries, departments and autonomous bodies for resolution of public grievances in the ranking report published by the Department of Administrative Reforms and Public Grievances (DARPG) for the month of October 2022. This is the third consecutive month. When UIDAI has achieved the highest position in the ranking.

UIDAI is providing these facilities

The Ministry of Electronics and IT said that UIDAI has a robust grievance redressal plan which includes UIDAI Headquarters, its regional offices, technology centers and contact center partners. UIDAI has been a facilitator for both Ease of Living and Ease of Doing Business and is constantly striving to progressively improve the experience of Aadhaar holders.

Introducing Open-Source CRM Solutions

The organization is facilitating Ease of Living, and is committed to strengthen its grievance redressal mechanism. UIDAI is gradually introducing advanced and futuristic open-source CRM solutions. The new Customer Relationship Management (CRM) solution has been designed with advanced features to enhance UIDAI service delivery to the residents.

The new CRM solution has the capability to support multi-channels such as phone calls, emails, chatbots, web portals, social media, letters and walk-ins through which complaints can be registered, tracked and resolved effectively .

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