The company has increased the platform fee with the aim of making each of its orders more profitable and increasing the company’s profits before the festive season begins.

Zomato’s platform fee increased from Rs 2 to Rs 12

Let us tell you that the platform fee charged by Zomato is a kind of service charge, which is charged for using the company’s platform. Zomato started charging platform fees from its users for ordering food from April 2023. At that time, Zomato used to charge only Rs 2 as platform fee from its users on each order. But, the company has increased its platform fee manifold in the last two and a half years, due to which it has increased from Rs 2 to Rs 12 now.

Zomato delivers 23-25 ​​lakh orders daily

According to a report by Moneycontrol, Zomato delivers around 23 to 25 lakh orders daily across the country. That is, with a platform fee of Rs 12, the company will now generate a revenue of around Rs 3 crore daily, which was earlier around Rs 2.5 crore at the rate of Rs 10. This will give the company an extra revenue of around Rs 45 crore every quarter.

Apart from platform fees, food delivery companies also charge delivery charges

Zomato charges its customers a delivery charge in addition to the platform fee on each order. Customers have to pay platform fee, delivery charge, restaurant fee and GST to order food online. Let us tell you that apart from Zomato, another giant online food delivery company Swiggy also charges platform fee and delivery charge from its customers on each order.

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The board is awaiting shareholders’ approval on the new name. Here, let us tell you that the company has not changed the name of the Zomato app, only the name of the parent company has been changed to Eternal Limited.

Name changed, Zomato got a new identity

Zomato has changed the name of its parent company to Eternal Limited. Giving information about the board’s decision, the company’s CEO Deepinder Goyal said that this decision has been taken due to rebranding. However, rebranding will be only for the parent company. That is, the name of Zomato’s parent company will change but the name of the app will remain Zomato.

Zomato CEO’s letter said this is a difficult decision

The company’s CEO Deepinder Goyal has informed the stock market about the board’s decision. He has written a letter to the shareholders and explained the name in detail. He said that Zomato is an accidental company. He wrote that the decision to change the name has been taken as part of the plan to rebrand the parent company, so that a new identity of the company can be established.

He said that when we bought Blinkit, we started using the name “Eternal” internally to differentiate between the company and the brand/app. We also thought of changing the company’s name to Eternal publicly, now that opportunity has come, so we are now changing the name of Zomato Limited to Eternal Limited. Goyal has described the name Eternal as a powerful name. He said that this decision was not easy. It has been completed as a mission.

The name of the app will not change

Let us tell you that the name of Zomato’s parent company has changed. The name of the Zomato app will remain the same. That is, the Zomato app will remain the same. You will see the change with the new name on Zomato’s stock ticker. Let us tell you that today Zomato’s shares have seen a decline of 1.22 percent, the company’s shares closed at Rs 229.90. Zomato’s shares have fallen by more than 16 percent in a year.

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What can I say if I get my favorite food during a long journey? Understanding this need, the popular food delivery platform Zomato has partnered with IRCTC. Due to this partnership, users will get the option to order food through the app during the train journey. The platform has said that after ordering food in the train during the journey, the food will be delivered to your coach at the designated station.

Zomato CEO Deepinder Goyal said that the company has made a special partnership with IRCTC. Due to this Zomato- Food delivery in Train collaboration, food will be delivered directly to the users in their coach. In such a situation, if the users want to order a special dish of a city, then it can be done easily. It is claimed that the platform has delivered more than 10 lakh orders with this facility available in more than 100 railway stations.

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Users gave many types of feedback

Users reacted in many ways to the post made by the company CEO. A user asked that sometimes trains run late and how will Zomato manage it. Another user suggested that in many cases it is possible that Zomato may not be able to deliver or the train may be late by several hours, so the option of cash-on-delivery should be available. At the same time, a user jokingly asked whether the tea will be delivered silently or the delivery agent will call out ‘Chai-Chai’.

IRCTC is committed to enhance rail passengers’ journeys by providing a wider range of quality food options. Through strategic partnerships, we offer variety of quality food, ensuring a satisfying experience onboard our trains. https://t.co/nD27Z90CJE

— IRCTC (@IRCTCofficial) September 14, 2024

Passengers will get a lot of options

While resharing the post, IRCTC wrote that we are committed to delivering a variety of quality food items to rail passengers. With this partnership, we will deliver quality food and try to give the passengers a great experience during the journey. Let us tell you, currently Zomato is already delivering food in trains during travel in 88 cities and now food will be delivered in 100 stations.

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These new guidelines for e-commerce companies will be applicable from 25 November. The purpose of these new rules is to clamp down on fake and paid reviews. After their implementation, e-commerce companies will no longer be able to get fake and paid reviews done.

Customers will be helped to buy the right product

Under the rules issued by the government on Monday, now paid reviews will have to be marked separately. This will help the customers. On the basis of consumer reviews, customers will be able to buy the right product. It has been agreed to implement the guidelines in e-commerce companies. Let us tell you that the guidelines are not mandatory right now. However, soon the guidelines will be made mandatory. Under the guidelines, if the companies do not agree, then strict action will be taken against the companies. This action will be taken under the Consumer Protection Act.

According to the rules, this matter will come under Unfair Trade Practice. Under this, there will be a provision to impose penalty on the companies. Companies can be fined up to Rs 10 lakh.

Let us tell you that due to such fake reviews, there have been cases related to influencing the customers, where they took the loss by buying the wrong product relying on the review. With the new guideline, it will be expected that people will be able to avoid such fake reviews in future.

Companies like Amazon, Flipkart have to be careful

The purpose of these guidelines is to protect the interests of the consumer and to bring out the correct information about a product. So that he can take the best decision regarding the purchase of goods. The scope of these guidelines will include positive reviews by companies for their products as well as negative reviews of other company’s products. With this step of the government, action will be taken against companies like Zomato, Swiggy, Naeca, Amazon and Flipkart.

Explain that e-commerce companies also give reviews of customers who have bought and are using that product along with any product. Their aim is to give correct information about the product to the customer. However, to increase sales, many times companies ask selected customers to write positive reviews for their products by giving them gifts etc.

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