Free Doorstep Life Certificates: New Relief for EPS Pensioners
In a significant pro-pensioner move, the Employees’ Provident Fund Organisation (EPFO) and India Post Payments Bank (IPPB) have officially launched a free doorstep service for Digital Life Certificates (DLC).
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This initiative, detailed in a circular dated January 9, 2026, removes the need for elderly pensioners to visit banks or EPFO offices, especially those who struggle with technology or mobility.
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1. How the Free Doorstep Service Works
Unlike previous years where doorstep banking often carried a nominal fee (typically ₹50–₹70), this specific tie-up for EPS pensioners is entirely free.
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The Process: A Postman or Dak Sevak will visit your home equipped with a smartphone or biometric device.
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Verification: They will verify your Aadhaar details against your Pension Payment Order (PPO).
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Authentication: The DLC is generated using Face Authentication Technology (FAT) or fingerprint biometrics via the Jeevan Pramaan app.
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Cost: The ₹50 service fee is paid directly by the EPFO to India Post. Pensioners should not pay any cash to the postman.
2. Key Flexibility for EPS 95 Members
EPS pensioners enjoy unique rules regarding their life certificates compared to other central or state government retirees:
| Feature | EPS 95 Pensioners | Other Pensioners |
| Submission Deadline | Anytime (no fixed month) | Usually Nov 1 – Nov 30 |
| Validity | 12 Months from date of submission | Valid until next Nov cycle |
| Service Cost | Free (via India Post doorstep) | Often chargeable for doorstep |
| Submission Mode | Digital (DLC) or Physical | Digital (DLC) or Physical |
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3. How to Request a Home Visit
If you or a family member cannot visit a center, you can trigger a doorstep visit through these channels:
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Call Center: Dial IPPB’s customer care at 033-22029000 or 155299.
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Post Info App: Download the ‘Post Info’ app (Android) and select ‘Service Request’ to book a slot.
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Local Post Office: Inform your local beat postman during their routine rounds.
4. Other Self-Service Channels
For those comfortable with smartphones, you can submit your DLC yourself to save time:
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Umang App: Search for “Jeevan Pramaan” and follow the prompts.
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Face RD App: Download the ‘Aadhaar Face RD’ and ‘Jeevan Pramaan’ apps from the Play Store to submit using just your phone’s camera.
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Common Service Centres (CSC): Visit any nearby CSC or your pension-disbursing bank branch.
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