If you have an account at a post office, this news may be useful to you. Customers with certain post office accounts can now deposit up to ₹50,000 at the branch through paperless transactions. Additionally, they can withdraw up to ₹20,000. Simply put, deposits and withdrawals can be made without any paperwork.
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E-KYC facility at branch level
The Postal Department has launched an e-KYC facility at the branch level. Previously, this facility was limited to departmental post offices. The new e-KYC facility at branches will benefit Post Office Savings Account (POSA), Recurring Deposit (RD), and Sukanya Samriddhi Account (SSA) account holders. After completing their e-KYC, these account holders can deposit up to ₹50,000 into their accounts at any branch without submitting a pay-in-slip. Furthermore, after completing e-KYC, savings account holders can withdraw up to ₹20,000 from any branch without submitting a pay-in-slip. However, transactions exceeding this amount will require the existing paperwork and approval from the respective post office.
Additionally, if a post office customer completes their Aadhaar authentication, the branch post office can now process transactions for eligible accounts at any post office, not just those at their branch. The postal department also states that from September 1, 2026, no transactions will be possible through the DREAM app for accounts not linked to a mobile number.
e-KYC facility only in single accounts
The postal department said in an order that the e-KYC facility at post offices will only be available for single accounts, not for minor or joint accounts. To avail the e-KYC facility, it will be mandatory for the customer’s mobile number and Aadhaar number to be linked to the Customer Information File (CIF).
The department has said that after the digital consent of the customer, the account will be converted into e-KYC by getting the name, date of birth, address and other details from the Aadhaar database. For security reasons, the department has directed all post offices to cover all the documents with the Aadhaar number of the account holders, so that personal information remains safe. Last May, Minister of State for Communications Chandrashekhar Pemmasani had said that to compete with private companies, the postal department has started 24-hour service in 214 post offices. The working hours in about 4,000 post offices have been increased from seven hours to 24 hours.
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