Cab aggregators have refused to remove the option of advance tip on cab bookings. Despite the notice of the Central Consumer Protection Authority, cab aggregators are not ready to remove this option.
According to sources, now the CCPA has started its investigation and soon a fine can be imposed on the companies. Giving more information about this, Asim Manchanda of CNBC-Awaaz said that the issue of asking for advance tip on cab bookings is increasing.
Cab aggregators say that this is not an unfair trade practice. Customers have the option to refuse the advance tip. On the other hand, CCPA has started investigating the claims of the companies on this issue. The investigation of the companies may be completed by next week. After the investigation is completed, fines are possible on the companies. On May 16, CCPA had sent notices to the companies. CCPA had sent notices to Ola, Uber and Rapido.
The Central Consumer Protection Authority (CCPA) had issued this notice to cab aggregators for demanding advance tip for fast service. Union Minister Pralhad Joshi had also termed this system as unethical and exploitative. Pralhad Joshi had described this practice on X as “unethical” and “exploitative” and said that forcing passengers to tip for fast service falls under the ambit of unfair trade practice. A tip given after the service may be a symbol of appreciation, but it cannot become a right.
Know what is the whole deal with advance tip
While booking a cab on the cab aggregator app, users get the option to give an advance tip of Rs 50, 75 or 100 in the name of quick pickup and more chances of the driver accepting the ride. The app says add a tip for quick pickup. If you add a tip, the driver may be more likely to accept the ride. The app also states that the entire tip amount will be given directly to the driver and once the tip is added, it cannot be changed.
